Who is eSim Networks ?

eSim Networks, a telecommunication solution provider– with a full suite of products including the latest internet phone technology Cloud Solutions, Mobile, VoiP, NBN, Broadband and related products. Our network solutions meets all your telco needs with a one-stop shop, giving you access to the best major carriers plans, a broad range of cutting-edge products, services, hardware and highly competitive rates.

Can I buy any of the mobile plans from eSim Networks?

Yes. The only way you can buy these plans is through www.esimnetworks.com.

Can Partners sell different type of plans?

No. All Partners will sell exactly the same plans

Will I be charge early termination fees if I cancel my service?

No, but conditions apply. Only mobile or mobile broadband plans purchased on the website are month to month so you will not be charged for any early termination fee.

What about mobile service coverage?

The mobile service eSim Networks uses, is part of Telstra’s 4G and 3G mobile network. Large mobile plan provides a combined 4G and 3G coverage footprint of 98.5% and a 4G coverage footprint of 92% of the Australian population covering 1.3 million square kilometres. Handsets not capable of 4G will only receive 3G coverage.

What is the average speed of my mobile service?

4G devices will enjoy typical speeds of 2-50Mbps on the 4G network. Typical wireless packet data upload speeds on the 4G network are 1 to 10 Mbps. On 3G, typical download speeds are 1.1- 20Mbps across more than 85% of the population, 550kbps to 8Mbps across more than 95% of the population, and 550kbps to 3Mbps in remaining coverage areas reaching 98.5% of the population. Typical wireless packet data upload speeds on the 3G network are 300kbps to 3Mbps across more than 93% of the population and in remaining coverage areas 300kbps to1Mbps. End-user speeds will also vary due to factors such as device capabilities, location, distance from the base station, local terrain, user numbers, hardware and software configuration, download source/upload destination and network management measures.

Is roaming service activated by default?

No. You will need to contact eSim Networks Support on 1300 590 855 to have this feature activated.

Will my service be suspended once I go over my voice/data allowance?

No. Your service will not be suspended immediately but you will start receiving notifications about your account balance.

Once your account balance have reached a certain amount your account, you will be notified prior to suspension.

Please contact  eSim Networks Support on 1300 590 855 if you wish to know your threshold.

Which handsets and devices are compatible with 4G Mobile eSim Networks?

A number of mobile handsets and mobile broadband devices have been tested for inter-operability with our service.  You can download a list of these devices and the results of their inter-operability testing below.